Shipping policy

Shipping & Delivery

All orders are carefully prepared and dispatched the same day when ordered before 4:00 PM, Monday to Friday. Orders placed after 4:00 PM will be dispatched the next working day. You will receive a confirmation email once your order is on its way.

Standard Delivery 2-3 working days · £3.95 Complimentary on orders of £50 and over Tracked

Express Delivery 1–2 working days · £4.95 Tracked

Good to Know We ship Monday to Friday, excluding UK public holidays. Orders placed after 4:00 PM on Friday will be sent the following Monday.

We deliver within the United Kingdom and to selected EU countries.

European Union We ship to selected EU countries including Ireland, France, Germany, the Netherlands, Belgium, Austria, Slovakia, the Czech Republic, Denmark, and Sweden.

European Union Delivery · 3–5 working days · €9.95 · Tracked Complimentary on orders of €90 and over

Please note that as a UK-based store, orders shipped to the EU may be subject to local import duties and taxes on delivery. These charges are set by your country's customs authority and are the responsibility of the recipient. NARA is not able to predict or cover these costs.

Delays & Lost Packages 

We understand how frustrating delivery delays can be, and we always do our best to resolve them. However, Postal & Courier services do occasionally experience unexpected delays, especially for international shipments.

Please note:

We can only issue a refund or send a replacement if your order has not arrived after the following timeframes (counted from the due delivery date):

  • UK: 10 working days

  • Europe: 20 working days

  • Rest of the World (including USA): 25 working days

These timeframes are based on official guidelines from Royal Mail. Before this period has passed, the parcel is still considered in transit and not officially lost - therefore, we are unable to process refunds or replacements until after these dates.

Get in Touch If you have a question about your delivery, we're always happy to help. Contact us at contact@naragifts.co.uk or visit our Contact Page.