Refund policy

Returns & Refunds

We want you to love your NARA purchase. If you're not completely satisfied, we're here to help. If you have any questions about your return, please don't hesitate to get in touch at contact@naragifts.co.uk.

Standard Returns 
We accept returns within 30 days of delivery, provided items are unused, in their original condition, and in original packaging. Return shipping costs are the responsibility of the customer, except in cases where the item is faulty, damaged, or incorrect. To initiate a return, please contact us at contact@naragifts.co.uk. Items sent back without first requesting a return will not be accepted.

Sale Items 
Items purchased at a reduced price may be returned within 7 days of delivery, subject to the same condition requirements above.

Gift Cards 
Gift cards are non-refundable and cannot be returned or exchanged for cash.

Personalised Items 
Personalised or custom-made items cannot be returned unless they arrive damaged, faulty, or incorrect.

Damaged or Faulty Items 
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.

European Union — 14-Day Cooling Off Period 
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be unused, in their original condition and packaging, with proof of purchase.

Refund Processing 
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact@naragifts.co.uk.