Refund policy

Returns & Refunds

Please contact us before returning any item. Our listed business address is a virtual/mailing address and cannot receive returned parcels — email us at contact@naragifts.co.uk and we'll provide the correct returns address.

We want you to love your NARA purchase. If you're not completely satisfied, we're here to help.

Standard Returns We accept returns within 30 days of delivery, provided items are unused, in their original condition, and in original packaging. Return shipping costs are the responsibility of the customer, except where the item is faulty, damaged, or incorrect. As above, please contact us to arrange your return before sending anything back — items sent back without first requesting a return cannot be accepted.

Gift Cards Gift cards are non-refundable and cannot be returned or exchanged for cash.

Personalised Items Personalised or custom-made items cannot be returned unless they arrive damaged, faulty, or incorrect.

Damaged or Faulty Items If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and your order number. We'll arrange a replacement or full refund at no cost to you.

European Union — 14-Day Cooling Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be unused, in their original condition and packaging, with proof of purchase.

Refund Processing Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact@naragifts.co.uk.